Once people have shown an interest in you on the web, on social media or in person, how do you keep the conversation going? Make sure you are getting their information so you can contact them directly. Another report this year from Adobe found that email is still far and away the preferred channel for communication from businesses, even for millennials.
Data Security – You have entrusted your data to a third-party service provider. This data is accessed by your employees with mobile devices everywhere. So, it is important to ensure only the right people get access to the sensitive data. Make sure ex-employees are prevented from accessing the system after leaving the company. Do your homework and a select a vendor that uses the latest data security technology.
Every ESP will give you tools to create an opt-in form for your site. Generally speaking, the less information you ask for (at this initial stage, at least), the better. The more information you ask for, the less likely your prospect is to complete the process. You’ll obviously need to ask for an email address, and I also highly recommended that you ask for a first name so you can personalize your emails. However, asking for any information beyond these two fields can decrease conversion rates significantly without adding much valuable data.
Defining your customer is as important as defining your products or naming your business. If you have not yet done a marketing plan within your business plan, then you need to do this exercise. (Here's how to create a complete marketing plan, from your Unique Selling Proposition through advertising and promotions planning.) And if you are starting from square one and need to write a business plan, this Business Plan Outline will lead you through the process step by step.)
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